Refund Policy
Overview
To request assistance regarding a purchase, product access or refund eligibility, contact support@[domain].com using the email address associated with your Whop purchase. Refund requests are reviewed according to this Refund Policy, applicable consumer law and the rules of the checkout and payment platform used for the transaction.
Refund Request Period
Refund requests must be submitted within [INSERT NUMBER OF DAYS] days of the original purchase date.
How to Request
Please include the following information in your request:
- Email address used during the purchase.
- Order number, if available.
- Name of the product.
- Reason for the request.
Review and Processing
Requests are reviewed within a reasonable period. If a refund is approved, it will be issued through the original payment method or checkout platform. Bank processing times may apply.
Special Situations
- Duplicate charges: contact support with the transaction reference.
- Access issues: contact support before requesting a refund so we can help.
- Suspected fraud: report immediately to support@[domain].com.
- Abusive use or Terms of Use violations may result in refund denial.
Applicable Law
This policy is applied in accordance with consumer protection legislation applicable to the customer and the rules of the checkout platform used for the transaction.